Privacy Policy

Orrekie Limited ("Orrekie", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our website and our cloud-based software services (collectively, the "Services") under the terms set out in the Orrekie Services Agreement (“Agreement”).

1 What we collect

Personal Information (End User and/or Account Holder): When you sign up for our Services, we may collect personal information such as your name, email address, and billing information.
Usage Information: We may collect information about your use of the Services, including log data, IP addresses, browser type, and pages visited.
Anonymous website analytics statistics

2 How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain the Services;
To communicate with you about your account and our Services;
To process payments (via Stripe which we use as our payment gateway), and provide customer support;
To monitor and analyse trends, usage, and activities in connection with our Services;
To detect, prevent, and address technical issues and security vulnerabilities.

3 Data Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in providing and maintaining the Services. These service providers are contractually obliged to use your personal information only as necessary to provide the services to us. We may also disclose your personal information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.1 Sub Processors and Service Providers

3.1.1 What is a Sub-processor?

When Orrekie engages third party service providers in our capacity as a data processor for our Business Users’ personal data, the General Data Protection Regulation (“GDPR”) and a number of other global privacy frameworks call these third-party service providers sub-processors. Sub-processors are service providers who have or potentially will have access to or process personal data that Orrekie processes for, and on behalf of, Orrekie’s Users.

This page outlines the types of service providers, Sub-processors, and affiliates we use, where they are located, and a description of the work they carry out.

3.1.2 Due Diligence

Before engaging any service provider (including Sub-processors), we perform due diligence, including a Privacy Policy review. Our service providers are subject to applicable data protection laws.

3.1.3 List of Sub-processors

NAME

Stripe

Google Cloud

Squarespace

DATA

Billing details including name, address and bank details

Cloud Service provider Web hosting

PURPOSE OF PROCESSING

Payment gateway and payments processor for us to charge you for the Services

Personal information, and data as part of our provision of the Services

ENTITY COUNTRY

Various

By using our Services you agree to the Services, Terms and Conditions and other business practices of these and any other Sub Processors, service providers or other organisations that we may from time to time use to help our business and/or to provide the Services

3.1.4 Updates to this Section

Due to the nature of our global business and the volume of Users, our business needs and services providers may change from time to time. For example, we may discontinue a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Services.

We will periodically update this page to reflect additions and removals to our list of service providers and Sub-processors. Please check this page regularly for changes.

Under the terms of our Data Processing Agreement (DPA), you may reasonably object in writing to the processing of your personal data by a new Sub-processor within 30 days following the update of this page. If you do not object during the 30 day time period, the appointment of the new Sub-processor shall be deemed accepted by you. If you want to know more about our DPA, please contact us.

3.2 GDPR Compliance

The GDPR imposes various obligations on businesses that collect or process personal data of individuals within the EU. These obligations include obtaining your consent for data processing, providing transparency about data processing activities, ensuring data security, respecting individuals' rights (such as the right to access, rectification, and erasure of personal data), and adhering to specific rules when transferring data outside the EU.

Orrekie is committed to compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We implement appropriate technical and organizational measures to ensure that personal data is processed lawfully, fairly, and transparently. The transfer of personal data to servers located outside of the European Economic Area (EEA) is done in compliance with GDPR requirements, including the use of appropriate safeguards such as standard contractual clauses or binding corporate rules.

3.3 Data Storage & Geographical location

We store and process personal information on servers located in various geographical locations. We may transfer your personal information to these servers to facilitate our provision of the Services. By using our Services, you consent to the transfer of your personal information to these servers.

4 Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and in accordance with the Agreement, unless a longer retention period is required or permitted by law.

5 Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict the processing of your personal information, or request the portability of your personal information.

6 Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

7 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

9 Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at ew@orrekie.com.

Last modified: March 2024